Warranty and Complaints Service | Aquagardenlight

Last updated: April 28, 2025

At Aquagardenlight, we prioritize quality and customer satisfaction. Below you can find all the information about our warranty conditions and complaints handling.

Warranty

We strive to deliver high-quality products.
All products purchased from us are covered by the statutory warranty: a product must perform as reasonably expected by the consumer.

If a product becomes defective within the warranty period, please contact our customer service team.
Together, we will find an appropriate solution, such as repair, replacement, or refund, depending on the product and the issue.

Would you like to file a warranty claim? Please contact us at info@aquagardenlight.com.

Complaints Service

Are you dissatisfied with a product or our service?
We regret this and would like to assist you.

You can submit a complaint as follows:

• Send an email with a clear description of your complaint to info@aquagardenlight.com.

• Always include your order number and contact details.

• We will respond within 3 business days with a substantive reply or a proposed solution.

If we cannot resolve your complaint together,
you can submit it to the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/