Shipping policy

Shipping
At Aquagardenlight, we strive to deliver your order as quickly as possible.

  • Orders placed before 4:00 PM are shipped the same business day.

  • Deliveries within the Netherlands and Belgium usually take 1–3 business days.

  • For other European countries, delivery times may vary between 3–7 business days.

  • Shipping costs are clearly displayed at checkout.

  • Free shipping within the Netherlands and Belgium for orders over €150.

Returns
Not satisfied with your product? No problem.

  • You have the right to cancel your order up to 14 days after receipt without giving any reason.

  • After cancellation, you have another 14 days to return the product.

  • Return shipping costs are at your own expense unless otherwise agreed.

  • We will refund the full order amount, including any standard shipping costs, within 14 days, provided the product is returned in its original condition and packaging.

Exceptions to Returns
Products made or customized specifically for you cannot be returned.

How to Return?

  • Notify our customer service at info@aquagardenlight.com.

  • Pack the product securely and include the return form (or a note with your order number).

  • Send the package to the provided return address.

Questions?
Our customer service team is ready to assist you. Email us at info@aquagardenlight.com.